Contact TickPick Customer Service

Some electronic tickets are not released by the team, artist, or venue until shortly before an event. TickPick says this can happen 24–48 hours before the event. If the expected delivery time has passed, contact TickPick about the order.

TickPick's BuyerTrust Guarantee covers authentic and valid tickets. If tickets are determined to be invalid, TickPick says it will try to locate comparable replacement tickets. If suitable replacements cannot be found, the order may be canceled and the purchase price refunded under the guarantee's terms.

Cancellation depends on the circumstances and TickPick's applicable terms. Ticket transactions may be canceled in certain situations, including a canceled event, payment failure, suspected unauthorized activity, or certain ticket-pricing errors.

A postponed or rescheduled event is generally treated differently from a canceled event. TickPick states that tickets can be used for the rescheduled date, whereas its cancellation policy applies when an event is officially canceled and will not occur later.

No. TickPick does not take credit card information over the phone to place ticket orders. Purchases must be made through the TickPick website or mobile app.

Yes. TickPick's BuyerTrust Guarantee states that tickets purchased through its marketplace will be authentic and valid for entry. The guarantee also addresses delivery, canceled events, and certain emergency ticket problems.