Contact StubHub Customer Service

StubHub is an online marketplace for buying and selling tickets to live events, including concerts, sporting events, theater performances, comedy shows, and festivals. It connects buyers with sellers offering available tickets.

StubHub primarily operates as a secondary ticket marketplace. Most listings are offered by third-party sellers rather than by the event venue or original ticket issuer. The company may also work directly with event partners in certain arrangements.

Visit the official StubHub Support Center and select the topic related to your issue. If your question concerns an existing purchase, have your order details ready. The available contact methods may depend on the inquiry.

A general U.S. phone number could not be confirmed from the official pages reviewed. Use StubHub's official Support Center to access the current contact options for your situation.

Check the estimated delivery date in your confirmation email or under My Tickets → Orders. If the deadline has passed, contact Customer Care. For a covered delivery failure, FanProtect may provide replacement tickets or a refund under its terms.

For an event canceled and not rescheduled, StubHub's published U.S. FanProtect Guarantee describes a choice between credit worth 120% of the amount paid for the affected event and a cash refund. Check the notification and terms associated with your order to confirm the applicable process.

StubHub generally treats completed purchases as final. Changing your mind, buying the wrong event, or finding a lower price does not automatically qualify you for cancellation or a refund. If you cannot attend, you may be able to relist eligible tickets through the marketplace.

Sellers set their own listing prices, which can rise or fall according to demand, seat location, event popularity, and how close the event is. A resale ticket may cost more or less than its original face value. Review the final checkout amount, including applicable fees and taxes, before purchasing.

FanProtect is StubHub's buyer protection program. It covers eligible orders under published terms relating to timely delivery and valid entry. If a covered issue arises, remedies may include comparable or better replacement tickets or a refund. Specific outcomes depend on the situation and the applicable policy.