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Customer Reviews
0 totalAbout StubHub
Not every ticket purchase begins when an event goes on sale. Sometimes a fan misses the initial release. Sometimes a buyer wants a different section, while someone who already has tickets can no longer attend. StubHub brings these buyers and sellers together in an online marketplace for live events. Founded in 2000, StubHub has grown into a major secondary ticketing marketplace covering concerts, sports, theater, comedy, and festivals. Its North American marketplace operates under the StubHub name, while viagogo serves international markets. Both brands operate under StubHub Holdings. The distinction between a ticket marketplace and an original ticket seller is important. StubHub generally connects customers with third-party sellers rather than selling every ticket directly. Sellers set their asking prices, so two listings for the same event can differ considerably even when the seats are in similar sections. Prices may be above or below the original face value, and applicable fees and taxes affect the final amount. For buyers, that creates another way to find seats when the original sale has ended. For sellers, it provides a place to list eligible tickets when plans change. The transaction still depends on accurate listing information, the required delivery process, and the terms that apply to the order.
Office Locations
StubHub, Inc. 1209 Orange Street, Corporation Trust Center, Wilmington, Delaware, United States, 19801
Viagogo GmbH Rue Du Commerce 4 1204, Geneva, Switzerland
Viagogo Entertainment Inc 1209 Orange Street, Wilmington, Delaware, United States, 19801
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Frequently Asked Questions
Common questions about StubHub
A general U.S. customer service phone number could not be verified from the official sources reviewed for this article. StubHub's support pages direct customers to its current contact options, which may vary by inquiry. Use those official instructions instead of calling a number copied from an unverified third-party website. Before contacting Customer Care, prepare your order number, event name and date, the email address linked to your account, and a concise description of the problem. If you need help with a payment, note the transaction date and amount. Never share your password or one-time verification code.
StubHub is an online marketplace for buying and selling tickets to live events, including concerts, sporting events, theater performances, comedy shows, and festivals. It connects buyers with sellers offering available tickets.
StubHub primarily operates as a secondary ticket marketplace. Most listings are offered by third-party sellers rather than by the event venue or original ticket issuer. The company may also work directly with event partners in certain arrangements.
Visit the official StubHub Support Center and select the topic related to your issue. If your question concerns an existing purchase, have your order details ready. The available contact methods may depend on the inquiry.
A general U.S. phone number could not be confirmed from the official pages reviewed. Use StubHub's official Support Center to access the current contact options for your situation.
Check the estimated delivery date in your confirmation email or under My Tickets → Orders. If the deadline has passed, contact Customer Care. For a covered delivery failure, FanProtect may provide replacement tickets or a refund under its terms.
For an event canceled and not rescheduled, StubHub's published U.S. FanProtect Guarantee describes a choice between credit worth 120% of the amount paid for the affected event and a cash refund. Check the notification and terms associated with your order to confirm the applicable process.
StubHub generally treats completed purchases as final. Changing your mind, buying the wrong event, or finding a lower price does not automatically qualify you for cancellation or a refund. If you cannot attend, you may be able to relist eligible tickets through the marketplace.
Sellers set their own listing prices, which can rise or fall according to demand, seat location, event popularity, and how close the event is. A resale ticket may cost more or less than its original face value. Review the final checkout amount, including applicable fees and taxes, before purchasing.
FanProtect is StubHub's buyer protection program. It covers eligible orders under published terms relating to timely delivery and valid entry. If a covered issue arises, remedies may include comparable or better replacement tickets or a refund. Specific outcomes depend on the situation and the applicable policy.