Contact priceline Customer Service

Priceline’s 24/7 official toll-free customer support hotline for US customers is 1-877-477-5807 (or 1-888-821-4533). When calling, ensure you have your trip phone number, email address, and 11-digit Priceline Trip Number ready so the automated phone system can locate your reservation quickly.

Priceline Express Deals® offer deep discounts on hotels, flights, and rental cars, but the exact name of the provider is only revealed after payment is complete. Express Deals are strictly non-refundable, non-transferable, and cannot be changed once booked, except where required by law or airline 24-hour grace period policies.

If an airline cancels your flight, you are entitled under US Department of Transportation rules to a full cash refund or free rebooking. Log into your Priceline account under My Trips to initiate an automated refund request, or call customer service at 1-877-477-5807 with your flight details. If Priceline or the airline delays your refund, document your itinerary on raiseacomplaint.com to push for resolution.

Sign in to your Priceline account, navigate to My Trips, select your active booking, and click Cancel Reservation. Cancellation eligibility depends on the specific rate rules (Standard vs. Express Deal) and the hotel/car company's deadline. Free cancellations will issue refunds to your original payment method within 3 to 7 business days.

Priceline displays room rates and required local taxes during checkout, but some hotel properties charge mandatory "Resort Fees," "Facility Fees," or incidental security deposits directly upon arrival. These local hotel fees are paid directly to the property at check-in and are listed in the "Important Information" fine print during checkout.

For urgent mid-trip issues (such as a hotel refusing your reservation or a rental car desk being closed), call Priceline’s priority emergency line at 1-877-477-5807 or initiate a live chat through the Priceline mobile app. Keep all receipts and confirmation emails as evidence if you need to submit a reimbursement claim later.

Standard hotel and car bookings can often be modified online under My Trips subject to rate differences and property approval. However, flight tickets and Express Deals usually do not permit name transfers or date changes. If you made a typo during booking, contact customer support within 24 hours of purchase to request a correction.

Priceline VIP is a free multi-tier loyalty program that rewards frequent bookers with exclusive discounts, insider hotel deals, and trip credits. Membership tiers (Member, Blue, Gold, Platinum) unlock based on the number of completed trips per calendar year, granting automatic discounts applied at checkout.

If customer support denies your valid refund request or fails to resolve a double charge, keep all confirmation emails, cancellation codes, and call logs. You can post a public grievance report on raiseacomplaint.com to draw public awareness to your case, warn fellow travelers, and request brand intervention.