Contact Partzilla Customer Service

Partzilla may discover stock shortages after an order has been placed, even when a product appeared available online. Contact the company to confirm which items can be shipped and request a refund for unavailable components if you no longer wish to wait.

Compare the received component with the original order, part number and vehicle diagram. If the wrong item was supplied, contact customer service before returning it. Provide photographs of the component and packaging so the company can review the discrepancy.

You can request cancellation by calling 1-877-473-4595 as soon as possible. Partzilla states that cancellation is attempted if the order has not entered fulfilment. Once processing has advanced, you may need to follow the standard return procedure instead.

The return cost depends on the circumstances. Partzilla's policy states that it covers international return shipping when the company makes an error, while other returns may be at the customer's expense. Contact the company before shipping the item back and request confirmation of the arrangements.

Partzilla states that refunds are processed within approximately 3–5 business days after the returned item is received and inspected. The money is sent to the original payment method. If the amount is still missing, call customer service with your order number and return tracking information.

Keep the shipping box, labels and internal packaging rather than discarding them. Partzilla asks customers to report damaged shipments within 48 hours of delivery. Take clear photographs of the damage and contact the company to discuss the next steps.

No. Warranty coverage generally comes from the original manufacturer rather than Partzilla. The applicable terms depend on the brand and product. Ask Partzilla for the manufacturer's warranty information before purchasing if coverage is important to your decision.