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Customer Reviews
0 totalAbout Hotmart
Hotmart is a digital commerce platform that helps creators, entrepreneurs, educators, and businesses sell digital products and online learning experiences. Founded in Brazil, the company supports the distribution of products such as online courses, e-books, memberships, and other digital content. Its platform provides tools for product delivery, payment processing, affiliate marketing, and sales management. Hotmart also enables affiliate marketers to promote eligible products and earn commissions under the applicable program terms. Customers can use the platform to purchase digital products and access content provided by creators. Like any online commerce service, users may occasionally need assistance with payments, refunds, account access, subscriptions, or product delivery. Understanding how to contact Hotmart through its official support channels can help customers resolve these issues and protect their account information. Hotmart serves users in multiple markets, so available payment methods, support options, and policies may vary depending on the country, product, and transaction.
Office Locations
Hotmart B.V. Spuistraat, 168C, Amsterdam, North Holland, Netherlands, 1012VT
Avenida Assis Chateaubriand, No. 499, Floresta District, Belo Horizonte - MG, ZIP Code 30.150-101
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Frequently Asked Questions
Common questions about Hotmart
Hotmart is a digital commerce platform that helps creators sell online courses, e-books, memberships, and other digital products.
Visit the official Hotmart Help Center (https://help.hotmart.com/), search for your issue, and use the available contact options if you need further assistance.
Check Hotmart's official website and Help Center for current contact options. Verify any phone number before calling, as unofficial listings may be outdated or inaccurate.
You can request a refund through Hotmart's official refund portal or follow the instructions in the Help Center. Eligibility depends on the applicable guarantee period and purchase conditions.
Use the account recovery options on Hotmart's official website. Make sure you use the correct email address associated with your account or purchase.
Possible reasons include an unconfirmed payment, an incorrect email address, or a product-access issue. Check your purchase confirmation and account before contacting support.
Sign in to your buyer account, open My Purchases, select the product, and view its details to locate the creator's support email, when available.
Review your purchase details and subscription-management options in your Hotmart account. Check the subscription's terms to understand when future payments will stop.
You may encounter phone listings on third-party websites, but their accuracy is not guaranteed. Confirm any contact details through Hotmart's official channels before using them.
Check your payment method, available funds, and transaction status. If the problem continues, contact official support and provide relevant transaction information.
Review your refund request and purchase information through the official refund portal or Help Center. The time required for the money to appear in your account may depend on the payment provider.
Not necessarily. Hotmart facilitates digital commerce, while creators are generally responsible for their products' content, offers, and product-specific support.