Contact EverStart Customer Service

Some EverStart customers have reported batteries losing their charge shortly after purchase or failing before the advertised warranty period ends. Have the battery and vehicle charging system tested at a Walmart Auto Care Center to determine whether the problem is with the battery or the vehicle.

Take your battery and purchase receipt to a Walmart Auto Care Center for testing. If it qualifies, the store can arrange a replacement under the applicable warranty. The coverage period and replacement conditions depend on the battery model and its warranty terms.

Check your Walmart online order history or ask the store whether it can locate the purchase using your payment details. Missing receipts can make warranty claims more difficult, so provide the battery model, serial number and approximate purchase date when requesting assistance.

A claim may be declined if the warranty has expired, the battery does not meet the coverage conditions or the purchase cannot be verified. Ask the store for the battery test results and the reason for rejecting your request. If you disagree with the decision, contact Walmart customer service.

Stop using a jump starter that overheats, produces smoke or shows signs of damage. Do not attempt to charge or operate it again. If there is a fire, move away and contact emergency services. Keep the product details and purchase receipt for reporting the incident and requesting assistance.

Walmart's 90-Day Automotive Battery Guarantee provides the original purchaser with a refund or exchange if the battery tests defective within 90 days. After that period, the original purchaser can generally request an exchange under the applicable warranty terms.

Walmart may collect a core charge when customers purchase a replacement battery. The amount is generally refunded when the old battery is returned, subject to the applicable store and purchase conditions. If the credit is missing, take your receipt to the store and ask the customer service desk to check the return transaction.

EverStart warranty and purchase issues are generally handled through Walmart. Customers can visit a local Auto Care Center or use the Walmart Help Center. If previous requests have not resolved the problem, they can document their experience on raiseacomplaint.com.