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0 totalAbout Vivid Seats
Vivid Seats is an online ticket resale marketplace where fans can purchase tickets for concerts, sporting events, theater performances, and other live entertainment. Through its website and mobile app, customers can compare ticket listings, select seats, and buy tickets for upcoming events, including sold-out shows. Unlike venues that issue their own tickets, Vivid Seats connects buyers with professional ticket resellers and individual sellers. Its 100% Buyer Guarantee covers eligible purchases, promising timely ticket delivery and valid entry. If an event is cancelled without being rescheduled, eligible customers may receive a refund or credit under the applicable policy. The platform also offers Vivid Seats Rewards, allowing customers to earn reward credits on qualifying purchases for future ticket orders.
Office Locations
Vivid Seats LLC St 225 West Randolph 30th Floor, Chicago, Illinois, United States, 60606
111 N. Canal St, Chicago IL 60606, Chicago, IL, United States, 60606
3100 Olympus Blvd,, Coppell, TX, United States, 75019
101-30 Duncan St,, Toronto, Ontario, Canada, M5V 2C3
24 E. Washington St., Floor 9, Chicago, IL, United States, 60602
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Frequently Asked Questions
Common questions about Vivid Seats
The number listed in its dispute-resolution documentation is 1-866-848-8499. Verify current contact details through the official website.
Visit the official Contact Customer Service page or browse the Help Center for order-related assistance.
Refund eligibility depends on the event, order circumstances, and applicable policy. Eligible cancelled events may qualify for a refund or credit.
Check your order status and expected delivery date. If the tickets remain missing, contact Vivid Seats customer service.
Vivid Seats operates a ticket resale marketplace and offers a Buyer Guarantee for eligible purchases. Review its terms before placing an order.