Contact Telegram Customer Service

Telegram may restrict numbers associated with suspected spam or violations of its terms. If you believe the ban is incorrect, contact Telegram through its official login assistance process or appeal using the available in-app option.

If another device is still logged in, open Settings → Devices and terminate unfamiliar sessions. Enable two-step verification and secure your recovery email. If you have lost access completely, contact your mobile operator to secure your SIM before attempting account recovery.

Check your country code and mobile number. Telegram may send the code to an existing active session instead of SMS, so check your other devices. If the problem continues, use the official login assistance form.

Regular cloud chats may be permanently deleted, particularly when you choose to delete them for both parties. Secret Chats are device-specific and cannot be restored from Telegram's cloud after deletion or logout.

Your account may have been frozen or restricted following spam reports. Telegram allows affected users to appeal certain restrictions directly through the app. You can also contact @SpamBot to check whether messaging limitations have been applied.

If you are still logged in on another device, change your number through Settings before losing access. Otherwise, contact your mobile operator to recover the old number. Telegram generally requires access to the registered number or an active session to verify ownership.

Telegram may display an SMS fee in certain countries where verification messages are expensive or difficult to deliver. Check the payment request inside the official application. Do not transfer money to unofficial accounts offering login assistance.

Telegram automatically deletes inactive accounts after the selected inactivity period. The default period is 18 months, although users can change it in their privacy settings. Deletion removes associated cloud messages, media and contacts.

Open the impersonating profile, use the reporting option and select the appropriate reason. You can also contact Telegram through its abuse-reporting channel at abuse@telegram.org. Include the profile link and relevant screenshots.

Telegram relies on volunteer support, so response times are not guaranteed. Submit a clear request through Settings → Ask a Question or the official login assistance form. Include your registered number, screenshots and details of previous attempts. Avoid submitting sensitive login credentials.