Pep Boys

Call the Pep Boys Customer Relations hotline at 1-800-737-2697 between 8:00 AM and 8:00 PM EST daily. When calling, have your open Case Number or Work Order Number ready so the agent can review internal notes. If customer service fails to follow up within 5 business days, post your case details on raiseacomplaint.com to accelerate executive review.

1.Inspect on site: Check your vehicle thoroughly before leaving the Pep Boys parking lot and take timestamped photos of any new scratches, dented rims, or mechanical issues. 2.File an Incident Form: Request that the Store Area Manager complete an official Property Damage Incident Form and provide you with a printed copy or reference number. 3.Get an independent estimate: Obtain a diagnostic report and repair quote from a certified ASE mechanic. 4.Submit documentation: Email all photos and estimates to contactus@pepboys.com. If Pep Boys delays processing your damage claim, document your receipts and photos on raiseacomplaint.com.

Under consumer protection regulations in most states, auto repair shops cannot exceed a written quote without obtaining your prior consent. If your final bill reflects unexpected charges or labor fees that were not approved, ask the Store Manager to align the invoice with your signed estimate. If the store refuses to adjust the charge, submit a billing grievance on raiseacomplaint.com.

Bring your original purchase receipt or work order to any Pep Boys service center. If you misplaced your paper receipt, ask the service advisor to look up your purchase history using your registered phone number or email address. For batteries, the shop will run a conductance test to verify bad cells; for tires, technicians will measure remaining tread depth to calculate any prorated credit.

While scheduling an appointment online reserves a time slot, actual service duration depends on shop volume and parts availability. If your vehicle is held significantly past the estimated completion time without notification, contact the Store Manager to check status or request a service credit. If delays cause financial loss or unfulfilled work, log your complaint on raiseacomplaint.com.

If a repair fails shortly after leaving the shop or if recommended work was not completed properly, return the vehicle to Pep Boys immediately for re-inspection. If the store refuses to rectify the issue or issue a refund for faulty workmanship, gather your work orders, receipts, and third-party inspection reports, and submit a formal dispute on raiseacomplaint.com to demand brand accountability.