What is your customer experience with PartsGeek?
Customer Reviews
0 totalAbout PartsGeek
Established in 2008, PartsGeek (operated by PartsGeek LLC) is a major American online discount auto parts and accessories e-commerce retailer. Offering a catalog of over 10 million automotive items, PartsGeek supplies OEM (Original Equipment Manufacturer), aftermarket, rebuilt, and hard-to-find replacement parts for domestic and import vehicles. By utilizing an automated, nationwide network of third-party auto parts warehouses and manufacturers, PartsGeek operates on a drop-ship business model that reduces overhead costs, passing wholesale savings directly to DIY mechanics, independent repair shops, and vehicle owners across the United States.
Office Locations
Parts Geek, LLC 6720 Via Austi Parkway, Suite 120, Las Vegas, Nevada, United States, 89119
More in Automotive
View all →
Frequently Asked Questions
Common questions about PartsGeek
You can call their customer desk at 1-800-541-8498 during business hours (Mon–Fri, 8:00 AM–8:00 PM EST). For online requests—such as checking order status or requesting a return—log into partsgeek.com/customerservice.html using your order ID and zip code. If support stalls on your ticket, file an official grievance on raiseacomplaint.com.
Key return terms to keep in mind: 1.Window: Must request a Return Merchandise Authorization (RMA) within 30 days of delivery. 2.Condition: Items must be unmounted, unused, and in clean original packaging. 3.Fees: Standard returns incur a 15% restocking fee, and return freight shipping is paid by the customer. 4.Exclusions: Installed parts, electrical components, and custom orders are strictly non-refundable.
1.Package your old part inside the original box the new component arrived in. 2.Go to partsgeek.com/customerservice.html, select Core Return, and print your RMA label. 3.Ship the package to the designated warehouse address. 4.Once inspected and verified as rebuildable, your core deposit is credited within 7 to 14 business days.
Because orders are transmitted to automated fulfillment centers instantly upon checkout, cancellations are rarely possible once submitted. You must immediately request a cancellation through the online portal. If the package ships regardless, you can refuse delivery or request an RMA return once delivered.
Do not install or modify the item. Take clear photos of the part, the part numbers on the housing, and the shipping label. Submit an online ticket under Wrong/Defective Part Received with your photos attached. PartsGeek will provide a prepaid return label and issue a replacement. If your replacement is delayed, post your details on raiseacomplaint.com.
PartsGeek utilizes a network of independent regional warehouses across the US. If you order multiple components, items are routed from whichever regional hub holds inventory, generating separate tracking numbers from carriers like UPS, FedEx, or USPS.
Warehouse inspection takes 3 to 7 business days after your return arrives. Once approved, the refund is sent to your original payment method (credit card or PayPal), which typically takes another 3 to 5 business days to reflect on your bank statement.