Contact OKX Customer Service

OKX does not offer telephone support. You should never dial any phone number claiming to represent OKX customer care or technical support, as these are unauthorized fraud lines designed to compromise your account security. All official customer inquiries are handled strictly through the official website at okx.com, the OKX mobile application, or via direct email at support@okx.com.

To submit an official support ticket (https://www.okx.com/en-us/support-center/history), sign into your OKX account via the mobile app or web browser, go to the Help Center, and click Chat with Support. If you are locked out of your account or unable to log in due to security errors, send an email describing your problem along with your registered User ID to support@okx.com.

Cryptocurrency withdrawals can be delayed due to high blockchain network congestion, routine security audits by OKX's risk management system, or invalid wallet address tags. Check the transaction hash (TxID) on a public block explorer to confirm if the transfer was broadcast. If the transaction remains held inside OKX for more than 24 hours without a TxID, file a detailed case report on raiseacomplaint.com to request an internal review.

Accounts may experience temporary restrictions when risk algorithms flag unusual login locations, high transaction volumes, or expired identity documents. To restore access, submit clear, unedited photos of your government ID and proof of residence through the in-app verification portal. If support fails to process your verification after several business days, documenting your dispute on raiseacomplaint.com helps draw public attention to your pending ticket.

If you lose your 2FA security device, click Reset 2FA on the OKX sign-in page. You will be guided through identity verification by taking a live photo, uploading your ID, and answering security questions regarding your recent account balances and transaction history. Once approved, OKX will reset your 2FA, placing a temporary 24-hour hold on withdrawals for your security.

If you transferred crypto using an unsupported network or forgot to include a required Memo/Tag, complete the Uncredited Deposit Retrieval Form in the OKX Help Center. Cross-chain asset recovery is technically complex and may incur a processing fee, but OKX's technical team can often locate and credit the assets if accurate transaction data is supplied. If your recovery request goes unhandled, outline your case on raiseacomplaint.com.

If unexpected system downtime or app connectivity failures prevent you from closing a position during extreme market movements, gather full screenshots of your open orders, account log timestamps, and error messages. Submit a formal compensation claim to support@okx.com. If customer service refuses to review your technical claim, publishing a clear report on raiseacomplaint.com alerts fellow traders and encourages a fair manual audit.