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Customer Reviews
0 totalAbout Firestone
Founded in 1926, Firestone Complete Auto Care is an American automotive maintenance and tyre retail chain operated by Bridgestone Retail Operations, LLC, a subsidiary of Bridgestone Americas, Inc. The company has a network of more than 1,800 locations across 48 US states. Its services include routine vehicle maintenance, tyre sales, wheel alignments, brake inspections and repairs, oil changes, engine diagnostics, battery testing, steering and suspension services, and other automotive repair requirements.
Office Locations
BRIDGESTONE AMERICAS, INC. 200 4th Avenue S., Nashville, TN, United States, 37201
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Frequently Asked Questions
Common questions about Firestone
You can contact Firestone Complete Auto Care at 1 (816) 492-2038. Customer service is available Monday through Friday, from 7:00 AM to 9:00 PM CST, and Saturday and Sunday, from 7:00 AM to 5:00 PM CST. You can also submit enquiries through the official contact page. https://www.firestonetire.com/support/contact-us/
Firestone and Bridgestone offer limited warranties on eligible tyres, covering specified treadwear and workmanship conditions. Customers can visit a Firestone service centre with their purchase receipt for a warranty inspection. Replacement eligibility and any applicable charges depend on the tyre's condition and the terms of the relevant warranty.
Firestone's Priced Right Guarantee applies to eligible tyre purchases. If customers find a qualifying lower local advertised price for the same tyre within 30 days of purchase, they may receive a refund equal to 200% of the price difference, subject to the programme's terms and exclusions.
The final bill may include additional repairs identified during inspection, replacement parts, labour charges, applicable taxes and other service-related fees. Ask the service centre for an itemised invoice and clarification of any work or charges that were not included in the original estimate.
Customers can contact their selected Firestone service centre or use the appointment-management options provided in their booking confirmation to request a cancellation or rescheduling. For prepaid purchases, confirm the applicable refund conditions directly with the store.
Check the coupon's validity, expiration date and eligibility conditions before contacting the store manager. If the discount is still incorrectly declined, provide a copy of the offer and your invoice, then contact Firestone Customer Care at 1 (816) 492-2038 for further assistance.
Consumers can use raiseacomplaint.com to publish details of unresolved billing disputes, repair issues or warranty disagreements. The platform provides an opportunity to share their experiences publicly, although publishing a complaint does not guarantee a response or resolution from Firestone.