What is your customer experience with Drift?
Customer Reviews
0 totalAbout Drift
Founded in 2015 by David Cancel and Elias Torres, Drift is a B2B conversational marketing and sales platform originally established in Boston, Massachusetts. It is now part of Salesloft and helps businesses communicate with website visitors, respond to enquiries and connect potential customers with sales teams. Its features include website chat, AI-powered conversations, lead qualification, meeting scheduling and account-based marketing. Drift also connects with business tools such as Salesforce, HubSpot and Marketo, allowing companies to manage customer conversations alongside their existing sales and marketing activities.
Office Locations
Drift, LLC 590 N Kays dr. Ste 110, Kaysville, Utah, United States, 84037
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Frequently Asked Questions
Common questions about Drift
You can contact Drift by emailing support@drift.com or using the chat facility within your account. The Salesloft Help Center also provides information about account settings, product features and common technical problems.
Drift's renewal and cancellation conditions depend on the agreement signed by the customer. Some subscriptions require written notice before the renewal date. Check your contract for the applicable deadline and send your cancellation request in writing to avoid disagreements later.
Start by checking how the Drift JavaScript code has been added to your website and whether it is loading asynchronously. Other third-party scripts may also affect page speed. Review your website's performance reports and contact Drift support if the widget continues to cause problems.
If customer details or conversations are not appearing correctly in your CRM, check the integration connection, account permissions and field-mapping settings. Reconnecting the integration may help. If the problem continues, contact Drift support at support@drift.com with details of the affected records.
Compare the new invoice with your original agreement and previous billing records. If the renewal price does not match the agreed terms, contact support@drift.com or your account manager and request an explanation. Include the relevant contract and invoice details when raising the issue.
Check the chatbot's conversation paths, lead assignment rules and calendar connection. Test the affected workflow to see where conversations are being misdirected or bookings are failing. If you cannot identify the cause, send the details to Drift support for further investigation.
Refunds for unused seats or subscription capacity depend on the terms of your agreement. Before requesting a refund, check the contract's cancellation and payment conditions. You can then contact support@drift.com with your invoice and account details to discuss the request.