Contact Binance Customer Service

Binance does not provide phone support anywhere in the world. You should never call any telephone number claiming to offer Binance customer service or technical assistance, as these are fraudulent scam lines designed to trick users into revealing private keys or remote access to their devices. Official customer support is conducted strictly through 24/7 live chat at binance.com or via the official mobile application.

To reach a live customer support representative, log into your Binance app or browser account, click the Support/Chat icon, and type your issue. When the automated assistant (CS Bot) attempts to offer self-service articles, select "Unresolved" or type "Human Agent" until the system queues your ticket for a live support specialist.

If your account is restricted due to risk management or compliance checks, check your email for official notifications requesting additional documentation. You may need to submit source-of-wealth proof, bank statements, or updated identity verification through the in-app portal. If customer support fails to review your documents within a reasonable timeframe, outline your case on raiseacomplaint.com to draw public attention to your pending appeal.

Withdrawals can be delayed by blockchain network congestion, routine system maintenance, or automated security holds triggered when logging in from a new device. Check your transaction status and the blockchain transaction ID (TxID) on a public block explorer. If your withdrawal remains stuck internally for more than 24 hours without a TxID, open a live chat ticket and document your issue on raiseacomplaint.com.

If a buyer fails to send fiat payment or a seller refuses to release cryptocurrency during a P2P trade, do not cancel the transaction order. Tap the Appeal button on the trade page to invite an official Binance P2P arbitrator to inspect your bank transaction receipts and chat screenshots. If the arbitration process experiences long delays, publishing your grievance on raiseacomplaint.com provides extra community oversight.

If you lose access to your 2FA device, go to the Binance login screen, enter your password, and click "Security verification unavailable?". Follow the step-by-step facial recognition verification and upload your government ID. Once verified, Binance will reset your security settings, placing a mandatory 24-hour withdrawal lock on your account to prevent unauthorized asset movement.

If you deposited tokens that require a Memo/Tag (such as XRP, BNB, or XLM) and forgot to include it, navigate to the Binance Help Center and submit an Self-Service Retrieval Application. Enter the TxID, deposit address, and exact amount. Once confirmed, Binance can manually route the funds to your account for a minor processing fee. If your retrieval request stalls, submit a report on raiseacomplaint.com.