What is your customer experience with Zepto?
Customer Reviews
1 totalZepto is a useful option for anyone who wants a convenient way to shop for everyday essentials from home
I recently tried Zepto for quick grocery and everyday-item delivery, and overall, the experience was quite convenient. The app is easy to navigate, products are generally simple to find, and ordering takes only a few minutes. I especially liked the convenience of getting essential items delivered quickly without having to visit a store. The selection includes groceries, snacks, beverages, household products, and other daily necessities. Delivery speed can vary depending on location and availability, but my experience was fairly smooth. Prices and offers are also worth checking before placing an order.
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About Zepto
Zepto is an Indian quick-commerce company that delivers groceries and daily essentials through a mobile app. Founded in 2021 by Aadit Palicha and Kaivalya Vohra, it began under the earlier name KiranaKart. The company is headquartered in Bengaluru, Karnataka, and operates through a network of localised "dark stores." These micro-warehouses sit close to residential areas to shorten delivery distances. Zepto's catalog includes groceries, fruits and vegetables, personal care items, electronics, and household essentials. The company has also expanded into categories such as pharmacy delivery under Zepto Superstore. Orders are placed and tracked entirely through the Zepto app or website. Zepto operates in numerous Indian cities, including major metros such as Mumbai, Delhi NCR, Bengaluru, Hyderabad, and Chennai. The company continues expanding into smaller cities, and current service areas can be confirmed within the app. Customer support is handled through in-app chat rather than a published phone line. Order assistance covers delivery tracking, payment issues, refunds, and product-related concerns. Zepto has grown rapidly since its founding and has attracted significant investor funding within India's competitive quick-commerce sector.
Office Locations
Zepto Marketplace Pvt Ltd 1st Floor, 773 Sarjapur Main Road, Kaikondarahalli Bengaluru, Karnataka 560103 India, Kaikondarahalli - Bengaluru, Karnataka, India, 560103
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Frequently Asked Questions
Common questions about Zepto
Zepto does not publish an official customer care number. The company confirms this directly on its Customer Support page and warns against fake numbers. Instead, customers should use the "Get Help" section inside the Zepto app for real-time chat support, available every day.
Since Zepto customer support has no phone line, in-app chat is the primary channel. Open the app, tap your profile, then "Help Center," and select your order. A support agent responds through live chat for most issues, including refunds and delivery problems.
Zepto customer service can be reached at support@zeptonow.com for general order and account queries. This inbox is listed in Zepto's official Terms of Service and Zepto Pass terms. Response times are not officially stated, so in-app chat often resolves issues faster.
The most reliable place for Zepto customer support contact information is the Customer Support page on zeptonow.com. It confirms there is no phone number and directs users to the app. Terms of Service pages also list grievance and legal contact emails for unresolved matters.
A Zepto complaint about a delivered order should first go through "My Orders" in the app. Select the order, tap "Need Help," and choose the relevant issue category. Escalate through the Grievance Officer contact listed in Zepto's Terms of Service when the in-app response proves unsatisfactory.
Zepto complaint resolution begins with an in-app support ticket raised through "Need Help." Zepto's Terms of Service state grievances are acknowledged within 48 hours. Resolution is targeted within 30 days, in line with Consumer Protection (E-Commerce) Rules, 2020, though timelines can vary by issue.
Zepto refund support activates automatically when the company cancels an order. According to Zepto's Terms of Service, no charge applies, and any payment made is refunded. Customers who paid online and see no refund after a few days should raise the issue through in-app chat support.
Zepto orders can be cancelled automatically due to stock shortages, delivery partner unavailability, or payment verification checks. Zepto's Terms of Service permit the company to cancel or delay orders it considers suspicious. Affected customers are not charged, and any completed payment should be refunded shortly after.
Missing items should be reported immediately through "My Orders" and "Need Help" in the Zepto app. Select the specific item and describe what was left out of the delivery. Zepto customer support typically requests order details before processing a refund or replacement for missing products.
Incorrect or damaged products can be reported through the app's order-help section within a short window after delivery. Photos of the item are often requested to support the claim. Zepto customer service reviews the report before approving a refund, replacement, or Zepto Cash credit.
Delayed Zepto deliveries can be tracked through the live order-tracking screen in the app. Zepto's Terms of Service note that delivery times may vary due to traffic, weather, or rider availability. Contact customer support through the app when a delivery runs significantly behind the estimated time.
Zepto order tracking is available in real time through the app after an order is placed. The tracking screen shows order status, from packing to rider dispatch and estimated arrival. Customers can also see delivery partner details, which update based on live traffic and store readiness.
Zepto payment support covers failed transactions, duplicate charges, or payment method errors during checkout. Customers should first check their bank or UPI app to confirm whether the amount was deducted. Zepto customer service can be contacted for review when a valid deduction is not reflected in the order.
Failed transactions on Zepto usually reverse automatically within a few business days. Zepto's Terms of Service caution customers never to share OTPs, card numbers, or UPI PINs with anyone. Suspected fraud should be reported to the customer's bank and through cybercrime.gov.in, alongside Zepto support.
Zepto account or app problems, such as login errors or order-history issues, are often resolved by updating the app. Use the "Need Help" option or contact support@zeptonow.com when the issue continues. Clearing the app cache or reinstalling the app also resolves many technical glitches.
Delivery-related assistance is available through the app for issues like wrong addresses, rider communication, or delivery instructions. Customers can chat with the assigned rider through the tracking screen for time-sensitive requests. Escalate through Zepto's in-app customer support for unresolved delivery disputes.
A Zepto customer service issue can be escalated when in-app support does not resolve the matter. Zepto's Terms of Service point to a designated Grievance cum Nodal Officer for unresolved platform or order concerns. This escalation route follows the Consumer Protection (E-Commerce) Rules, 2020.
Zepto states that in-app help is available 24x7 through the mobile application's support section. Response times for chat support are not officially published by the company. For account-specific or unresolved concerns, support@zeptonow.com and the Grievance Officer contact remain available.