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0 totalAbout Total AdBlock
Total Adblock is an advertising-blocking software service designed to reduce unwanted advertisements while browsing the internet. It offers browser extensions and applications for different devices, with features intended to block pop-ups, banner ads, video advertisements and other online distractions. The company also provides paid subscription plans with additional protection features. Users can manage their subscriptions through an online account portal, while its services are available across supported browsers and operating systems. Total Adblock is part of the Total Security product portfolio, which also includes services such as TotalAV and Total VPN.
Office Locations
Total Security US LLC 250 Northern Ave., 3rd Floor, Boston, Massachusetts, United States, 02210
16-18 Barnes Wallis Road Segensworth, Fareham, Hampshire,, United Kingdom, PO15 5TT
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Frequently Asked Questions
Common questions about Total AdBlock
Check whether auto-renewal was successfully disabled and whether you received a cancellation confirmation. Total Adblock subscriptions renew automatically unless cancelled. If another payment appears after cancellation, contact the billing team with the transaction date and cancellation evidence.
Review your account's billing history and compare the transaction dates and amounts. If both payments appear to relate to the same subscription, contact billing support with the invoice numbers and bank statement details. Ask the company to investigate the duplicate charge.
You can submit a refund request if your subscription meets the company's eligibility conditions. Annual and biannual plans generally have a 30-day refund window, while monthly and quarterly plans have a 14-day window. The subscription must be terminated before the refund is processed.
Check your email for a purchase confirmation and review the transaction description on your bank statement. If you cannot identify the subscription, use Total Adblock's Transaction Search tool to locate the billing record. Report any payment you do not recognise to the company and your bank.
Not necessarily. Turning off auto-renewal prevents the next subscription payment, but access generally continues until the current billing period ends. A separate termination and refund request is required if you want to seek reimbursement under the company's refund policy.
The issue could involve browser permissions, conflicting extensions, outdated software or installation problems. Check whether the extension is enabled and has the required permissions. If it continues switching off, submit a technical support request with your device and browser details.
Check whether your device or another security application is preventing the installation from creating a VPN connection. Review the app permissions and restart the setup process. If the error remains, contact technical support and include the exact error message.
Total Adblock provides account recovery and Transaction Search tools to help locate subscriptions. You may be able to identify your billing record using payment information. Once the account is located, follow the identity verification process to manage or cancel the subscription.
Refund requests for purchases made through the Apple App Store or Google Play must generally be submitted through the respective platform. Sign in to the Apple or Google account used for the purchase and follow its refund process. Total Adblock's direct refund procedure does not replace the app store's policy.
Visit the official Help Centre and submit a billing support request. Include your registered email address, transaction details, cancellation confirmation and any previous case references. If you cannot access your account, use the Transaction Search or account recovery option before contacting the billing team.