What is your customer experience with PhonePe?
Customer Reviews
0 totalAbout PhonePe
PhonePe is an India-based technology company known primarily for its digital payments platform. The app allows users to send money, make UPI payments, scan QR codes, recharge mobile phones, pay bills and use a range of other financial and consumer services. The company has also expanded into areas including insurance, lending and wealth-related services. Because so many different transactions can be carried out through the app, customer questions can vary considerably. A person may be trying to understand why a payment failed, while another may be waiting for a refund or trying to regain access to an account. PhonePe also participates in the UPI ecosystem as a third-party application provider, with UPI services offered through partner banks.
Office Locations
PhonePe Unit No.001, Ground Floor, Boston House, Suren Road, off. Andheri-Kurla Road, Andheri(East), Mumbai, Maharashtra, India, 400093
Office-2, Floor 5, Wing A, Block A, Salarpuria Softzone, Bellandur Village, Varthur Hobli, Outer Ring Road, Bangalore South, Bangalore, Karnataka, India, 560103
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Frequently Asked Questions
Common questions about PhonePe
If a transaction has failed, start by checking the transaction details in the PhonePe app. PhonePe directs customers to select the relevant transaction from their history and use the available contact option. The company also lists phone contact options on its official contact page.
Keep the transaction details and check the payment status first. If the issue remains unresolved, contact PhonePe through the transaction-specific option in the app and provide the transaction information. You may also need to check with your bank, depending on the status of the payment.
You can submit a complaint through the relevant option in the PhonePe app. PhonePe also provides published contact and grievance procedures for customers whose concerns are not resolved through the initial process.
First, check the transaction and refund information available in the app and retain the original payment details. If the expected refund has not appeared, contact the company with the transaction reference and any available refund information so the issue can be investigated.
An account-access problem should be handled through the company's designated login or account-related process. Avoid creating multiple accounts or sharing your login credentials with another person while trying to resolve the issue.
Yes. You can share your experience on an independent consumer-review platform. A useful review should explain what happened, when the problem occurred and what steps you took to resolve it, without publishing private financial information.
You can use an independent consumer platform such as Raiseacomplaint to raise a complaint or publish a review. This gives consumers a place to document their experience separately from the company's own complaint process.
Keep the transaction ID or reference number, date, amount, relevant screenshots and a record of previous communication. Avoid publishing your UPI PIN, passwords, full card numbers or other sensitive information when sharing a complaint publicly.
PhonePe has a published grievance process for customers who are dissatisfied with an initial resolution or whose complaint remains unresolved within the stated timeframe. Further escalation options are provided on the company's official contact page.
No. A public review should contain enough information to explain the problem without exposing private financial details. Never publish passwords, UPI PINs, complete card numbers, account credentials or other information that could be misused.