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0 totalAbout Airbnb
Airbnb is an online marketplace that connects travelers with hosts offering short-term stays, vacation rentals, and other travel experiences. Founded in 2007, the company has grown into a global platform where guests can book everything from private rooms and apartments to vacation homes and unique accommodations. Airbnb allows guests to search for properties based on location, travel dates, price, amenities, and guest reviews. Hosts can list their properties, manage reservations, and communicate with guests through the platform. The company also offers experiences and services in selected destinations. Although Airbnb makes booking accommodations convenient, customers may encounter problems such as canceled reservations, unexpected charges, refund delays, account access difficulties, or disagreements with hosts. Knowing how to contact Airbnb customer service and use the available resolution options can help guests and hosts address these concerns.
Office Locations
Airbnb, Inc. 888 Brannan St., San Francisco,, California, United States, 94103
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Frequently Asked Questions
Common questions about Airbnb
Sign in to your Airbnb account and visit the Help Center. Select the reservation or problem you need assistance with, then follow the available contact options. Depending on your location and issue, you may be able to use messaging, chat, or a phone call.
The listed U.S. Airbnb phone number is +1-415-800-5959. Contact options may vary depending on your location, so check the official Help Center for the most relevant contact method.
Airbnb initiates eligible refunds after a reservation is canceled, but the time it takes for the money to appear depends on the payment method and financial institution. Check your account's payment details for the refund status and estimated timing.
You may qualify for a full or partial refund when a property has a significant problem covered by Airbnb's rebooking and refund policy. Take photographs or videos, contact the host, and report the problem within 72 hours of discovering it. The final outcome depends on the circumstances and the evidence provided.
Check your account for updates to the existing conversation or complaint. You can follow up through the Help Center and use the contact options available for your issue. Keep your case details and any previous messages so you can explain what has happened and what resolution you are requesting.
Refund eligibility depends on the host's cancellation policy and when you cancel. Review the refund amount shown in your reservation before confirming the cancellation. Some bookings offer full refunds within a specified period, while others may allow only a partial refund or none at all.
Open your reservation, select the option to get help, and describe the problem. Include relevant evidence, such as photographs, receipts, or messages with the host. For issues covered by the applicable refund policy, report the problem within 72 hours of discovering it whenever required.
Yes. Guests can use the Resolution Center to request eligible refunds or other payments from a host. You can submit a request with an explanation and relevant attachments. For many home reservations, the standard deadline is 60 days after checkout, but reservation-specific policies may also apply.